100% Customer Satisfaction
PacWest is dedicated to making sure you have a great experience with our products and services.  We're aware how difficult it might be to buy products online that you can't touch or feel.  That's why we stand behind all orders with our 30 day satisfaction guarantee.  If for any reason you need to return (or exchange) and item, simply contact our customer service department.

Secure Ordering
All your information is safe and secure. The entire transaction will take place on a secure server using SSL technology.  SSL encrypts your order information to avoid the decoding of that information by anyone other than our customer service agents.

Phone orders
Don't feel comfortable ordering products online?  No problem! PacWest Outdoors accepts orders over the phone. To order by phone, please call us toll-free at 1-866-502-2937 during our customer service hours of Monday - Friday, 8am to 6pm PST.

Privacy Policy
PacWest Outdoors takes your privacy seriously and are committed to protecting any information gathered.  The majority of pages posted on our web site is displayed without collecting any personally identifiable information about yourself.  However, sometimes we do require data to provide services or products that you might request. In such cases, we only use this information to improve your shopping experience.  Your trust and satisfaction is of the utmost importance to us, so our detailed Privacy Policy Statement explains any data collection procedures and how the information is handled in a safe and responsible manner.

Shipping
We provide Free Shipping on orders over $100 within the United States via USPS.  Most orders are delivered between 3 and 10 days depending on your location and our warehouse.  International orders can be arranged via USPS Gobal, UPS, and FedEx.